Returns & Refunds policy
Cancellation:
Orders placed on the website cannot be canceled. If you wish to cancel, please email us at contact@voilart.com. While refunds are not offered, we provide a gift card of equal value via email for use on our website.
Custom-made orders based on the client's design in selected leather are non-refundable. Please read product descriptions carefully before placing your order.
Returns:
Our policy lasts 15 days. To be eligible for a return, the item must be unused and in its original packaging. Note that color variations due to camera lighting or handmade nature do not qualify as a valid reason for a return or refund. Products on the website are accurately depicted, but slight differences may occur due to lighting, device resolution, or handmade production.
Exchanges:
We replace defective or damaged items. Email us at contact@voilart.com and send your item to the following address:
Voilart India Private Limited,
A-398, Dakshin Vistar Yojna, Balicha, 313001, Udaipur (Raj.), India.
Returning Goods:
You are responsible for the cost and risk of returning the goods. Ship the goods to the address above. We recommend using an insured and trackable mail service. We cannot be held responsible for goods damaged or lost during return shipment. A refund cannot be issued without actual receipt of the goods or proof of received return delivery.
Refunds (if applicable):
Once your return is received and inspected, we will notify you of the approval or rejection of your refund via email. If approved, your refund will be processed, and a credit will be applied to your credit card or original method of payment within a certain period.
Shipping:
To return your product, mail it to:
Voilart India Private Limited, A-398, Dakshin Vistar Yojna, Balicha, 313001, Udaipur (Raj.), India.
You are responsible for paying your own shipping costs for returning the item. Shipping costs are non-refundable. The time for your exchanged product to reach you may vary. We recommend using a trackable shipping service or purchasing shipping insurance, as we do not guarantee receipt of returned items.
Contact Us
If you have any questions about our Returns and Refunds Policy, please contact us by e-mail contact@voilartindia.com
